Digital transformation for transport.
Ionic Consulting shapes and delivers fares, ticketing and retail programmes for UK public transport — from contactless pay-as-you-go and account-based ticketing to bus franchising and digital retail. Working in the sector since 2014.
The knowledge and experience to guide transformational delivery.
Four disciplines, applied end-to-end — from defining a service through to market introduction and customer adoption.
Product Management
From defining and designing services, through overseeing delivery, to market introduction and customer adoption — ensuring your products meet their goals.
Consultancy
Shaping and transforming digital strategies with industry-leading experience — a tight strategy focused on driving your key commercial goals.
Programme Management
A planned, organised and controlled approach that delivers to cost, time and scope — minimising risk while maintaining quality and a substantial return.
Digital Transformation
Delivering transformation programmes built on 20+ years of broad digital experience across a wide range of industries.
Trusted to deliver in complex, multi-operator environments.
From bus franchising in Greater Manchester to contactless pay-as-you-go on rail in the West Midlands, we help authorities and operators deliver transformational fares, ticketing and retail.
Led fares, ticketing and retail product management and delivery for Greater Manchester's transition to bus franchising — shaping the retail proposition and overseeing delivery of the systems behind it.
Leading the programme to extend the West Midlands' account-based ticketing scheme to rail — contactless pay-as-you-go across bus, tram and rail — in close partnership with Great British Railways, the Department for Transport and RDG.
Led development of the fares, ticketing and retail strategy for the West Yorkshire Combined Authority in 2025, in partnership with Network for Skills.
Realised a vision of secure mobile ticketing for UK transport networks, in conjunction with Google.
Led delivery of a bespoke retail back office and the mobile app for planning, buying and taking journeys UK-wide.
John Livingston
Principal Consultant
A commercially and technically oriented programme delivery consultant, highly experienced in delivering eCommerce and digital transformation programmes across many industries. Programmes meet their objectives through clear communication, attention to detail, and influence with stakeholders and suppliers.
Current focus: contactless pay-as-you-go on rail, account-based ticketing, and national fares interoperability with Great British Railways and the DfT.